Peak Crag processes your personal data because you use our services and/or because you voluntarily provide it to us. Below is an overview of the data we process:
First and last name
Address details
Phone number
Email address
IP address
Location data
Information about your activity on our website, browser, and device type
Our website and services do not intend to collect data from visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot always verify a visitor's age. We therefore encourage parents to monitor their children's online activity to help prevent the collection of children's data without consent.
If you believe we have collected personal data from a minor without proper consent, please contact us at Support@peakcrag.com – we will delete that information promptly.
Peak Crag processes your personal data for the following purposes:
Processing your payments
Sending our newsletter (with your consent)
Contacting you by phone or email when necessary to provide our services
Offering you the option to create an account
Delivering goods and services to you
We also process personal data when legally required to do so – for example, data needed for tax and accounting purposes.
Peak Crag does not make decisions based on automated processing that could have significant consequences for individuals. All decisions involving your data are reviewed by our team members, not solely by computer programs or systems.
Peak Crag does not retain your personal data for longer than is strictly necessary to fulfill the purposes for which it was collected. Retention periods vary depending on the purpose (e.g., order fulfillment, legal obligations), and we regularly review stored data.
Peak Crag does not sell your data to third parties. We only share data when:
It is necessary to fulfill our agreement with you (e.g., shipping partners, payment processors), or
We are required to do so by law.
We enter into data processing agreements with all third-party processors to ensure the same level of security and confidentiality. Peak Crag remains responsible for these processing activities.
Peak Crag uses only:
Technical/functional cookies – necessary for the website to work properly and remember your preferences.
Analytical cookies – these do not infringe on your privacy and help us improve our website.
You can disable cookies at any time by adjusting your browser settings. You may also delete previously stored cookies through your browser.
You have the right to:
Access your personal data
Correct inaccurate data
Delete your data
Withdraw your consent for processing
Object to the processing of your data
Request data portability – i.e., receive your data in a structured, machine-readable format or have it transferred to another organization
To exercise any of these rights, please send a request to:
Support@peakcrag.com
To ensure that the request is made by you, we ask that you include a copy of your proof of identity with your request.
For your privacy protection, please black out the following in the copy:
Your passport photo
MRZ (the machine-readable strip at the bottom)
Passport number
National insurance / social security number
We will respond to your request as quickly as possible, and within four weeks at the latest.
Peak Crag takes data security seriously and implements appropriate technical and organizational measures to prevent:
Misuse
Loss
Unauthorized access
Unwanted disclosure
Unauthorized modification
If you believe your data is not properly secured, or if you notice any signs of misuse, please contact us immediately at:
Support@peakcrag.com
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